Privacy Policy
Mr.Clean and its subsidiaries, affiliates, related and associated companies (including but not limited to 24Laundry, MCFC Training Centre) are collectively referred to as “we, us, our, or Mr.Clean”.
This Mr.Clean Privacy Policy (“Policy”) describes our policies and procedures on the collection, use, and disclosure of your information when you enter and provide on mrclean.com.my or give us in any other way for the use of our Services. In this Policy, the Services is our service as described in our Terms of Use.
We use your data to provide and improve the Services. By using the Services, you agree to the collection and use of information following this Policy.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using our Services, we may ask you to provide us with certain personal data that can be used to personalize and continually improve your online experience. Personal data may include, but is not limited to:
- Personally Identifiable information e.g. name, photo, gender, date of birth, nationality, passport/identification card number and country of residence, biometric data, marital status, and religion;
- Contact information e.g. address (billing and shipping), email address, and phone numbers;
- Payment information e.g. credit or debit card information, including the name of cardholder, card number, card issuing bank, card issuing country, card expiry date, and banking account details;
- Technical information e.g. IP address, time zone, device information; and
- Behavioural information e.g. features you use on our website and applications, transaction information.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track the activity on our website, Services, or applications and store certain information. Tracking technologies used are web beacons, tags, scripts, and local shared objects such as HTML5, advertising identifiers, and similar technologies to collect and track information and to improve and analyze our Services. The technologies we use may include:
Cookies may have unique identifiers and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may be used for various purposes such as to:
- provide the essential, basic functions of the use of our websites, services, or applications;
- authenticate you, or remember your user preferences and settings;
- delivering and measuring the effectiveness of advertising campaigns, such as by measuring the number of views or clickthroughs;
- analyze site traffic and trends;
- serve you relevant advertisements across other applications and websites owned by other companies (whether by us or by other advertisers); and
- enhance user interface and experience by generally understanding the online behaviors and interests of users who interact with our website, Services, or applications.
You have the right to choose to disable, block or deactivate cookies. Please note that however refusal or removal of some cookies could affect the availability, functionality, or use of our website, Services, or applications.
You may adjust your internet browser settings to disable, block or deactivate cookies, delete your browsing history or clear the cache from your internet browser. Otherwise, you may consult the help section of your internet browser for more information.
Use of Your Personal Data
We may use your data for the following purposes:
- To verify your identity when using our Services
- To provide and maintain our Services, including monitoring the usage of our website, Services, or applications.
- To manage your account: To manage your registration as a user of the website and applications. The personal data you provide can give you access to different functionalities that are available to you as a registered user.
- To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or Services, including the security updates, when necessary or reasonable for their implementation.
- To provide you with news, special offers, and general information about other goods, Services, and events that we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
- To support you and to respond to your inquiries, including investigating and addressing your concerns and monitoring and improving our Services.
- For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or another sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our Service users is among the assets transferred.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- For internal administrative and auditing purposes.
- To detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity, including, when necessary, prosecuting those responsible for such activities.
- For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Services, products, marketing, and your experience.
Disclose Your Personal Data
We may disclose your personal information in the following situations:
- With service providers: We may share your personal information with service providers to monitor and analyze the use of Services, for data storage, payment processing, and to contact you.
- For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- For legal requirements: We may disclose your data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the company, prevent or investigate possible wrongdoing in connection with the Services, protect the personal safety of users of the Services or the public and protect against legal liability.
- With affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
- With business partners: We may share your information with our business partners to offer you certain products, Services, or promotions.
- For law enforcement: We may share your information with public authorities who can require us to supply or disclose your personal information or any government authorities to which we are obliged to disclose your personal information.
- With other users: When you share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With auditors, consultants, lawyers, accountants, or other financial or professional advisers: We may share your information with auditors, consultants, lawyers, accountants, or other financial or professional advisers appointed in connection with our business on a strictly confidential basis, appointed by us to provide services to us; any party nominated or appointed by us either solely or jointly with other service providers, who provide services or conduct data processing on our behalf, or for data centralization and/or logistics purposes.
Retention of Your Personal Data
We retain your data for the period necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or allowed by law. Once your data is no longer necessary for the Services or purposes, or we no longer have a legal or business purpose for retaining your data, we take steps to erase, destroy, anonymize or prevent access or use of such personal data for any purpose other than compliance with this privacy policy, or for purposes of safety, security, fraud prevention, and detection, following the requirements of applicable laws.
Security of Your Personal Data
The security of your data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use reasonable means to protect your data, we cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
The service providers we use may have access to your data. These third-party vendors collect, store, use, process, and transfer information about your activity on our website, Services, or applications following their privacy policies.
Analytics
We may use third-party Service providers to monitor and analyze the use of our website, Services, or applications.
Email Marketing
We may use your data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting Us.
Payments
We may provide paid products and/or Services. In that case, we may use third-party services for payment processing (e.g. Revenue Monster). Your payment card details will be provided to our third-party payment processors whose use of your personal information is governed by their privacy policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
Sources of Personal Information
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from you. For example, from the forms, you complete on our website, Services or applications, preferences you express or provide through our website, Services or applications, or from your purchases on our website, Services or applications.
- Indirectly from you. For example, from observing your activity on our website, Services, or applications.
- Automatically from you. For example, through cookies we or our service providers set on your device as you navigate through our website, Services, or applications.
- From service providers. For example, third-party vendors monitor and analyze the use of our website, Services, or applications, third-party vendors for payment processing, or other third-party vendors that we use to provide the Service to you.
Links to Other Websites
Our website, Services, and applications may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update our Policy from time to time. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Policy, you can contact us:
- By visiting this page on our website: https://old-site.mrclean.com.my/contact/
- By sending us an email: info@mrclean.com.my